How can we help?

What is Fuleva?

Fuleva helps households keep gas and 20 L drinking water replenished. You set up what you need once, Fuleva manages the routine deliveries and gives you a heads-up before each one, and local partners deliver.

Where is Fuleva available?

Fuleva is launching in these service areas, and each service is activated separately:

• Gas: Sandton, Bryanston and Fourways.
• 20 L drinking water: Sandton, Bryanston and Fourways.

Choose Check availability to see what’s offered in your area. You’ll confirm your delivery address when you set up.

Do I have to take both gas and water?

No. Choose gas, water or both. Each is its own plan, with its own size, schedule and deliveries.

Do gas and water arrive in one delivery?

No. Gas and water are delivered separately, each by its own delivery partner, even when both are due on the same date.

Do you refill cylinders or exchange them?

Fuleva works by cylinder exchange: a delivery partner swaps your empty cylinder for a full one of the same size. We don’t fill your own cylinder at your door.

Which cylinder sizes can I choose?

9 kg, 19 kg or 48 kg.

What if I don’t have a cylinder?

You can buy one outright through Fuleva, separately from your delivery plan. There’s no cylinder rental, lease or deposit.

How is my cylinder checked?

If you already have a cylinder, Fuleva checks it before your first exchange, and you can send the photos when it suits you. At each exchange, the delivery partner checks the cylinder at handover.

Can Fuleva install gas?

Yes. You request installation through Fuleva, receive one quotation from Fuleva and pay Fuleva once you accept it. The work is done by a provider appropriately qualified and registered for it. Installation requests aren’t open yet.

How gas installation works

How does water delivery work?

It’s an exchange. Each delivery brings full 20 L bottles, and the delivery partner collects the same number of empty, compatible bottles.

How many bottles can I have?

You choose how many 20 L bottles you usually need, and how often.

What if I don’t have bottles?

You can buy the bottles you need outright through Fuleva, separately from your delivery plan. There’s no bottle rental, lease or deposit.

Do I need a dispenser?

No. A dispenser is optional. If you’d like one, you can buy it outright through Fuleva, separately from your water plan.

Do I have to approve my deliveries?

No. You get a heads-up before each planned delivery. If nothing has changed, there’s nothing to do.

Can I change, skip or pause?

Yes. Change your size, quantity or schedule, skip a delivery you don’t need, or pause your plan and resume it when you’re ready.

Can I get my next delivery sooner?

Yes, you can request your next delivery sooner. It moves your next delivery earlier rather than adding an extra one.

Can I cancel?

Yes. Plans are month-to-month: no minimum term and no cancellation fee.

If I have gas and water, are they managed together?

Each plan is managed on its own. Skipping, pausing or cancelling one doesn’t change the other.

When am I charged?

Nothing is charged when you set up your plan. When a delivery is due and everything is ready, we charge your payment method before arranging delivery.

Who do I pay?

You pay Fuleva. Fuleva pays the local partner who delivers.

How much does it cost?

Prices aren’t published yet. When they are, you’ll see them before you commit.

How pricing and payment work

How do I contact Fuleva?

Chat with Fuleva on WhatsApp.

Email support@fuleva.co.za. Fuleva handles support for your plan, payments and deliveries.

I have a gas safety concern.

Neither email nor WhatsApp is an emergency service.